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Why hasn’t my Shopify Site Speed Score changed?
This is an expected behavior since Shopify measures the performance of the page directly hosted from Shopify. This number is also notoriously inaccurate since Shopify uses simulated methods to measure the performance of the site which is not indicative of the real user experience.
The best practice is to utilize Core Web Vitals in Google’s Search Console to determine how your visitors are experiencing your site’s performance.
How do I contact support?
We’re always here to help whenever you get stuck or need assistance! If you have questions, please reach out to success@renderbetter.com or your account manager if you have one for support.
Please include steps of how to replicate any issues and include a video or screenshots demonstrating issues for our team to investigate more quickly. Additionally, we recommend testing in your browser’s private browsing mode (aka Incognito mode) to prevent your browser’s cache or other browser extensions from affecting testing.